Refund Policy

1. Digital Goods and Subscriptions

Due to the nature of digital goods and services, all purchases made for Epic Quest (including one-time items, currency bundles, and subscriptions) are generally non-refundable once the digital items have been delivered to your account.

2. Subscription Cancellations

If you purchase a recurring subscription (e.g., Premium Tier), you may cancel your subscription at any time through your payment provider or our dashboard. Your premium benefits will remain active until the end of your current billing cycle. We do not provide prorated refunds for partial months.

3. Exceptional Circumstances

We may, at our sole discretion, grant refunds in exceptional circumstances, such as:

• A technical error resulted in you being charged multiple times for a single purchase.
• You purchased an item but it was never delivered to your account due to a bot outage or bug.
• Fraudulent transactions made without the cardholder's authorization.

4. Chargebacks and Disputes

If you initiate a chargeback or payment dispute through your bank or payment provider without contacting us first, your Epic Quest account will be immediately and permanently banned, as this violates our terms of service and harms our standing with payment processors. Please contact our support team first if you have an issue with a payment.

5. Contact Us

If you believe you are eligible for a refund based on the criteria above, please join our official support Discord server and open a ticket. Provide your Discord ID and the transaction receipt.